Firstly, Thank You for Shopping at www.CloneWatches.com. But, If you are not entirely satisfied with your purchase, we’re here to help. Also, as we are in this business from the last 7 years, looking at our returns / refunds data, we can proudly say that the returns rate is down to 1 out of 100 orders that we ship out, and this too because the watch was not handled properly by the courier agents in some countries. So, whenever something happens which is beyond our control:
We can resolve your issue by the following ways:
1. Replacements – In the Case of Manufacturing Defects or shipping transport damages
REPLACEMENT POLICY (In the Case of Manufacturing Defects or Shipping Transportation Damage):
– We give a 7 DAY REPLACEMENT WARRANTY on all our products for any manufacturing defects. Our business thrives on good reputation. We know how important it is that every customer be happy with their purchase every time they visit our online shop. So, we do a Final Quality Check before shipping out the watches. Also we give a 2 Year Warranty on all products. But, still if there is some issue, we give a 7 days Replacement Warranty for all the products if any manufacturing defect was left un-noticed by us or some damage happens because of un-professional handling of the package through the shipping agent
Process of Replacement :
– Customers have to notify us of any damage or manufacturing defect within 7 days from the date of delivery.
– Return Shipping price would be borne by us, we will arrange a pickup from customers address and we will get the watch to us.
– After receiving the defective watch and checking the cause of damage, we will ship a brand new watch at no extra cost.
– CloneWatches.com will try to replace the specific product ordered in a Maximum of 30 days from the date of delivery.
– However, the company reserves the right to offer an alternate product in case that same product is out of stock / production.
– The 10 days replacement warranty is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to
normal wear & tear and negligence on part of the customer.
2. Return and Refunds – In Case of you not liking our watches
Process of Return:
– Return Shipping charges will be Borne By Buyer. Shipping costs are non-refundable.
– You have 10 calendar days to return an item from the date you received it.
– To be eligible for a return, your item must be unused and in the same condition that you received it.
– Your item must be delivered to us in the original packaging as we sent it.
– Your item needs to have the receipt or proof of purchase from us.
Process of Refunds:
– Once we receive your item, we will inspect it and notify you that we have received your returned item.
– We will immediately notify you on the status of your refund after inspecting the item.
– If your return is approved, we will initiate a refund by Bank Wire Transfer, or by any other payment method that you wish to receive money in.
– You will receive the credit within 6 to 7 working days.
CONTACT US:
If you have any more questions regarding Replacement, Return and Refunds process, please feel free to contact us:
Email: [email protected]
Whatsapp: +44 7410 208835